Frequently Asked Questions
We’ve put together answers to the most common questions about staying with the Pelican Collection. Whether you’re curious about booking, amenities, or what to do in the area, you’ll find the essentials here, so you can plan your trip with confidence.
What is the Pelican Collection?
The Pelican Collection comprises a selection of guesthouses in both St Lucia and nearby Mtubatuba, each rigorously vetted to ensure you enjoy a comfortable and memorable stay. Our membership standards are exacting, with selection based on consistently positive internet reviews and official Department of Tourism star ratings. This stringent process guarantees a high level of quality and reliability across all our member guesthouses.
Are the properties approved or accredited?
Yes. All members of the Pelican Collection meet local municipal regulations and are approved as tourism establishments. We uphold a standard of cleanliness, safety, and comfort.
Why should I choose a Pelican Collection property?
Our properties offer a trusted local experience, with the personal touch of owner-managed stays. You get the assurance of quality, along with the charm of unique, individually styled
How do I book a stay?
You can contact the individual property directly using the details on their page. Some offer direct online booking. If you’re not sure where to stay, feel free to contact us for suggestions.
Is breakfast included in all stays?
All bed & breakfast accommodations include breakfast. For self-catering stays, breakfast is usually not included, but some hosts may offer it as an optional extra.
Do your accommodations welcome families and children?
Many of our properties are family-friendly. Please check each listing for child policies or reach out directly to the host.
Are pets allowed?
Some properties are pet-friendly. Check the specific property page for details or send us a message and we’ll help you find a suitable option.
Do I need to pay a deposit?
Most establishments require a 50% deposit to secure your booking. Each property manages its own bookings and will confirm the deposit and payment policy when you book.
What is your cancellation policy?
Cancellation policies vary from property to property. As a general guideline, cancellations made within 14 days of arrival may incur a fee. Please check with the property you’ve booked for specific terms.
Is there a minimum stay requirement?
Some properties require a two-night minimum stay, especially during peak holiday seasons. Please see the individual listings for details.
Is there free Wi-Fi?
Yes, most Pelican Collection properties offer complimentary Wi-Fi. The speed and availability may vary slightly depending on location.
Do rooms have air-conditioning and televisions?
The majority of our accommodations offer air-conditioning and TVs. You can find a full list of amenities on each property’s page.
Is there secure parking?
Yes, all properties in the Pelican Collection provide free, secure on-site parking for guests.
Do the properties have backup power during load shedding?
Many of our members have backup solutions like inverters, generators, or solar power. Please check with the specific establishment if this is important for your stay.
Where is St. Lucia located?
St. Lucia is situated on the east coast of South Africa in northern KwaZulu-Natal, at the southern entrance to the iSimangaliso Wetland Park – a UNESCO World Heritage Site.
What is there to do in the area?
St. Lucia offers a wide range of outdoor activities: Bookings can be done directly through your accommation.
• Hippo and crocodile boat cruises
• Whale watching (in season)
• Turtle Tours (in season)
• Deep-sea fishing
• Beach walks
• Rock and Surf Fishing
• Game drives to Hluhluwe-iMfolozi Park (Big 5)
• Isimangaliso Wetland Park (Big 4) Game Reserve and Beach
• Snorkelling in Cape Vidal
• Birdwatching,
• Cultural tours
• Horse Riding
• Bicycle Hire and tours
Do you arrange tours and activities?
All of our property owners work closely with trusted local tour operators and will gladly assist you in booking activities.
How far are the beaches and game reserves?
• Beach: 10 minutes’ drive or 30 Minutes’ walk.
• Estuary: 2–5 minutes’ drive.
• Isimangaliso Wetland Park, Eastern and Western Shores: 5 Minutes by car.
• Cape Vidal: 35–40 minutes by car
• Hluhluwe-iMfolozi Park: 1 hours’ drive
Do I need a 4x4 to visit?
No, a regular vehicle is sufficient for getting around St. Lucia and to most attractions. A 4x4 is recommended only for certain off-road routes in the park.
Is it safe to walk around St. Lucia?
St. Lucia is considered a safe and friendly village. You can walk to most places during the day. At night, it's best to drive — not because of crime, but because hippos wander the streets at night!
Is there public transport or Uber in the area?
There is no Uber service in St. Lucia. Local taxi services are available but limited. Renting a car is highly recommended to make the most of your stay.
How do I contact the Pelican Collection?
You can reach us via our contact form or email us at pelicancollectionstlucia@gmail.com. For booking-related questions, it's best to contact the individual property directly through their listing.
Can I make a group or tour booking through the Pelican Collection?
Absolutely. If you're a tour operator or organizing a group trip, contact us and we can assist in coordinating multiple bookings across our member properties.
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